#04 - Delivery Type, how do you want to consume the Information?
How do you want to consume the Information?
Once I have captured the persona’s as outlined in my previous post:
I move onto the fourth area, the Delivery Type.
In the Delivery Type area I identify the various types of output the Information Product should deliver.
My aim is to understand how the audience prefers to consume the delivered Information so I can present it in a user-friendly and valuable way.
It could be one of these common delivery types or other types specific to your organisation.
Dashboard
Reports
Datasets
Data API’s
Data Sharing
Data Extracts
Visualisations
Data Story
Analytical models.
There could be one or multiple delivery types for a specific Information Product.
For instance, a dashboard might be ideal for a Contact Centre Leader monitoring near real-time call volumes. Conversely, a Data Analyst may prefer a data extract or API, enabling access to the data and allowing them to perform their own analysis.
When defining a delivery type, consider the Personas needs and preferences, the nature of the data, and the actions that need to take based on the information. Your organisation’s technical capabilities and resources should also be taken into account.
The goal is to present the data in a way that is easy for the users to access, understand and use. By identifying the right medium, you can ensure the Information Product is informative, valuable and user-friendly.